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Process Auditing for Experienced Auditors
Workshop 1:
Internal and Customer Communication Processes
Course Objectives :
• Provide information to understand the communication process
• Provide tools to audit and draw conclusions about the organization's communication process(es)
• Facilitate the Auditor's Action
In the workshop you will :
• Learn a simple paradigm for understanding the communication process
• Examine (a portion of ) your company's internal communication process
• Examine (a portion of) your organization's external communication process
• Determine how you will apply what you learned
ASQ Bodies of Knowledge Covered:
This course qualifies for 0.4 ASQ/RAB re-certification units.
Workshop 2: Internal and Customer Communication Processes
Course Objectives :
• Provide information to understand the relationship between business purpose, the quality policy, and quality objectives
• Provide tools to audit and draw conclusions about the organization's quality policy and objectives
• Facilitate the Auditor's Action
In the workshop you will :
• Learn how an organization's success is measured in the marketplace
• Define what is in your organization's "DNA"
• Participate in a simulated "audit" of a mythical company's policy & objectives
• Determine how you will apply what you learned
ASQ Bodies of Knowledge Covered:
This course qualifies for 0.4 ASQ/RAB re-certification units.
Workshop 3: Internal and Customer Communication Processes
Course Objectives :
• Provide information on how to draw conclusions about the QMS based on a sampling of observations
• Provide practice with quality tools to collect quantitative and qualitative information
• Facilitate the Auditor's Action
In the workshop you will :
• Learn how to analyze and design audit strategies
• Set up and use data collection tools for varying situations
• Evaluate 5 closed corrective actions for their effectiveness
• Identify changes to your audit process
ASQ Bodies of Knowledge Covered:
This course qualifies for 0.4 ASQ/RAB re-certification units.
Workshop 4: Internal and Customer Communication Processes
Course Objectives :
• Provide information to diagnose the maturity level of your organization's QMS
• Provide tools to establish audit thresholds that are appropriate to the current maturity level
• Facilitate the Auditor's Action
In the workshop you will :
• Learn how to determine the maturity of your organization's QMS
• Learn how to provide constructive feedback to top management
• Learn how to reconfigure the audit program to support the evolution of the QMS processes
ASQ Bodies of Knowledge Covered:
This course qualifies for 0.4 ASQ/RAB re-certification units.
2005 Course Dates (updated quarterly)
TO BE SCHEDULED
Course Fee: $195 per workshop
Enrollment Form in PDF format (click here)
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